Participant

Question

Cancel and Refund

Forum|Forum|9 months ago
April 25, 2025
3 replies
366 views

Hi Team,

I've cancelled the subscription on the same day I registered, but you keep on deducting amount from my credit card every month!

I've reported the same on twitter(x) also! Last month I cancelled once again, still it's getting auto debited!

This isn't fair at all!

Kindly cancel my subscription, refund my payamnts and close my account

Regards,

Tushar

Shivangi_Gupta

Community Manager

Hi Tushar,

We appreciate you reaching out. I checked your account info and found that you have an active subscription to Adobe Acrobat and Adobe AI Assistant for Acrobat since 1 month and 12 days. This is the reason you are getting charged. You can check all the information here: https://adobe.ly/42zQsCx

Let us know if you have any questions.

^Shivangi

T

tushar_1744Author

Participant

There must be some bug in the portal, I've cancelled all the subscription in the same day I registered. Kindly refund my amount please

kglad

Community Expert

@tushar_1744

do you have the confirmation (of cancellation) email that adobe sends after successfully canceling?

does your account show the cancellation?

Peru Bob

Community Expert

I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.
Scroll down here to see a list of the forums:
https://community.adobe.com/

Peru Bob

Community Expert

Does your account show any active subscriptions:

https://account.adobe.com/products

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