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J
joannak24991334
Participant
April 20, 2017
Answered

Cancel and restart membership

  • April 20, 2017
  • 6 replies
  • 13706 views

Hi,

If I cancel my membership could I restart it again in a few months?

This topic has been closed for replies.
Correct answer Kanikas

Hi Joanna,

If you cancel your subscription, you can definitely purchase a new subscription after a few months, however, restarting the same subscription is nit possible.

Please refer the Adobe subscription terms for clarification: Legal subscription terms | Adobe

For cancellation: Cancel your Creative Cloud membership

Feel free to update the thread for any other query.

6 replies

J
janeth46585445
Participant
November 18, 2018

I'm in the same boat.  I cancelled in October 2018 and I'm good until November 22.  Nothing on the Adobe website helps - even the support page.  I would like to renew my subscription but …..  I hope I'm not forced to purchase an inferior product.

Janet

Abambo
Community Expert
AbamboCommunity Expert
Community Expert
November 19, 2018

janeth46585445  wrote

I hope I'm not forced to purchase an inferior product.

Janet

What is an "inferior" product?

ABAMBO | Hard- and Software Engineer | Photographer
J
joannak24991334Author
Participant
April 20, 2017

Ah cool that sounds ok as I don't use the cloud storage anyway.

Thanks for the info, I think I'll go ahead and cancel for now!

V_F_
V_F_
Inspiring
April 20, 2017

My pleasure

J
joannak24991334Author
Participant
April 20, 2017

Ah thanks. I have a month to month subscription (paying the standard rate, no discounts). So if I cancelled my subscription then restarted again in a few months would I lose any data or see any difference in my Adobe products?

V_F_
V_F_
Inspiring
April 20, 2017

Exactly, you only need to cancel it in your Adobe profile page, But be advised, you will lose the storage space on the Cloud in (90) days I believe, you will only have access to 2 gb's after that.

Cheers

J
joannak24991334Author
Participant
April 20, 2017

Yes I've already tried that (via the chat) and it was wholly unhelpful. Not sure why this is so complicated. Is there an email address for support that I can contact? I know I can telephone them but that is rather inconvenient.

V_F_
V_F_
Inspiring
April 20, 2017

I can tell you that if you have an annual plan you will not be able to suspended it, only if it is a month to month subscription (usually the most expensive plan), if it is annual you will have an early termination fee.

Think email is a no. Chat or Phone usually are the options.

Cheers

J
joannak24991334Author
Participant
April 20, 2017

thanks for the info, but how exactly is a new subscription different from my old one?

V_F_
V_F_
Inspiring
April 20, 2017

I would advise you to contact support, since we do not have access to your plan info.

https://www.adobe.com/go/support_portal/

Cheers.

Kanikas
KanikasCorrect answer
Legend
April 20, 2017

Hi Joanna,

If you cancel your subscription, you can definitely purchase a new subscription after a few months, however, restarting the same subscription is nit possible.

Please refer the Adobe subscription terms for clarification: Legal subscription terms | Adobe

For cancellation: Cancel your Creative Cloud membership

Feel free to update the thread for any other query.

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