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Rennyrb
Participant
March 7, 2026
Answered

Cancel auto renew subscription

  • March 7, 2026
  • 2 replies
  • 43 views

Dear Adobe Support, I hope you are doing well. I forgot to cancel my student plan before the subscription auto-renewed. As it is quite expensive for me, I’m unable to continue the plan. Could you please help me cancel it? Thank you.

    Correct answer kglad

    no one here can cancel for you.  you must do it yourself.

     

    you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    2 replies

    John T Smith
    Community Expert
    Community Expert
    March 7, 2026

    Did you not set a calendar reminder?

    To contact support see the CORRECT ANSWER at this link
    https://community.adobe.com/questions-6/contacting-a-real-person-at-adobe-433913
     

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    March 7, 2026

    no one here can cancel for you.  you must do it yourself.

     

    you must cancel your subscription within the refund period.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html 

     

    for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html