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austinf61304329
Participant
July 9, 2025
Question

Cancel auto-renewal without cancelling subscription and getting charged the $99 BS fee.

  • July 9, 2025
  • 2 replies
  • 182 views

I forgot why I hate adobe so much, but after years away I needed to start work on a project using photoshop.  I signed up for the monthly bill (glossing over the "annual" part - and I think they do their best not to inform you of the $99 fee to cancel).   Life got busy and after 3 months of being charged and no time to work on my project I decided to cancel and come back when I have more time.  Surprise - $99 fee!   Ok, well at least let me turn off auto-renew so next year I don't end up with another years commitment.  

 

30 mins wasted with the "help bot", and I am unsure what to do.   I think my only option is to cancel the membership so I can cancel auto-renew.  Pay the $99, plus the wasted 3 months I never got around to my project and chalk up  the $160 as a reminder to stay away from Adobe as a consumer.   

 

Am I missing away to turn off auto-renew without cancelling?   Is there a way to "pause" membership?  Or should I eat $160 and move to Affinity?

2 replies

kglad
Community Expert
Community Expert
July 10, 2025

ie, set a reminder to cancel after your 12th payment is received.

Participant
July 10, 2025
Wait what
kglad
Community Expert
Community Expert
July 10, 2025

if you have a mobile phone or something else that you consistantly check, set a reminder.

davescm
Community Expert
Community Expert
July 9, 2025

Hi , I've moved your post from the Photoshop forum to the Account, Payment and Plan forum where you are more likely to get relevant responses.
Dave

Jeffrey_A_Wright
Community Manager
Community Manager
July 9, 2025

Austin, thanks for posting your question to this public discussion forum. There is no option to turn off auto-renewal. You will receive an email before your anniversary date informing you of the upcoming renewal and price. You can then complete the steps listed in https://adobe.ly/45VLodI and continue to use the membership until the service ends. For more information, see https://adobe.ly/4nGtwKe. ^JW