Question

Cancel firefly pro

Forum|Forum|5 months ago
January 5, 2026
1 reply
100 views

I have been trying to cancel firefly pro but when I go into my account it says I have no plans but I am getting billed every month and I can see the invoice. How can I cancel? There is no way to reach customer service.

Jeffrey_A_Wright

Legend

Marianne, I am sorry, but I am showing that you did begin the self-cancel process for Adobe Express, but the plan is still active. Please click on https://adobe.ly/4qbdlWa to speak with a member of our team who can assist you with processing your cancellation. Please use a different device to reach us if you are redirected to this public discussion forum. ^JW

M

marianne_1334Author

This doesn’t work. It directs me to the cancel your plan page with a message that says “unable to load data”.

Thanks,MarianneSent from Yahoo Mail for iPhone

Jeffrey_A_Wright

Legend

The link I offered doesn't lead to the cancel plan page, Marianne, I am sorry. If you are unable to reach anyone when you click on https://adobe.ly/4qybElk then use a different device to contact us. You can use a smartphone or tablet, if you don't have another computer available.

No action will be taken from this public discussion, Marianne, so find a local friend who can help you reach us, if you still are unable to contact anyone. ^JW

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