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Participant
January 18, 2022
Question

cancel free trial

  • January 18, 2022
  • 3 replies
  • 458 views

I just need to cancel my free trial. I dont need it anymore and there's no where I can click to cancel this. Please help.

This topic has been closed for replies.

3 replies

Participant
January 18, 2022

I clicked the speech bubble icon. Nothing useful pops up. Please cancel it from your end. I'm pleading

Jeffrey_A_Wright
Legend
January 18, 2022

Idorenyin, I am very sorry, but if you need assistance with the cancellation process, then you will need to begin a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen.  If the chat window is non-responsive or fails to load, you will need to use a different device to contact us.

 

You can also use the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html to self-cancel a membership.  Still, if you cannot establish a secure chat session, you will likely encounter the same problems when interacting with certain forms to cancel your Acrobat subscription, Idorenyin.

 

Participant
January 18, 2022

I can't find anywhere to do the cancellation. Please cancel this.

thatsmauri
Community Expert
Community Expert
January 18, 2022

Please check the following Help entry to learn how to cancel your current trial:

 

If you still can't cancel on your own, then please get in touch with Adobe Customer Care:

 

Click the 'circle with a speech bubble' icon (below is how it looks) on the right hand side to initiate a Chat.