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Participant
November 2, 2025
Question

Cancel free trial

  • November 2, 2025
  • 2 replies
  • 35 views

Hi, I have just signed up for a few trial but now wish to cancel it before I get charged, how do I do this on an Android device 

2 replies

kglad
Community Expert
Community Expert
November 2, 2025

if you subscribed via a mobile app store, contact that store.

kglad
Community Expert
Community Expert
November 2, 2025

if you subscribed at adobe.com, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html