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stephenahesterjr
stephenahesterjr
Participant
February 25, 2019
Answered

CANCEL "FREE TRIAL" ACCOUNT

  • February 25, 2019
  • 3 replies
  • 58249 views

iT IS IMPOSSIBLE TO CANCEL THE ACCOUNT. THEY ARE SHORT ON STAFF, PUT YOU ON HOLD, AND DON'T RESPOND. ADOBE IS QUICK TO TAKE YOUR CREDIT CARD INFORMATION, BUT MAKE IT IMPOSSIBLE TO CANCEL. THIS IS A FRAUDULENT SCAM!!!!!!!!!

    Correct answer Nancy OShea

    Your free trial will automatically convert to a paid plan on Day 8 at which point you may cancel and request a refund. You have 14 days to cancel without penalty.   See link below for details.

    https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

    https://account.adobe.com/plans
    2. Scroll down to Contact Adobe on the same page.
    3. Online chat is available in English 24/7.
    4. In the chat box, type AGENT followed by enter key and wait for a human.
    5. Alternately, phone customer service M-F during normal business hours.
    https://www.adobe.com/about-adobe/contact.html

     

    3 replies

    G
    guozhong5CED
    Participant
    November 13, 2020

    I have the same situation that the "free 7-days trial" cannot be canceled and now I have 3 days remaining.  I spent more than one hour to search online method, videos from Adobe, but still cannot find the option for cancellation. Is this a free trial???  Or, this is a fraudulent scam!!!!   Will see what happen after the 7-days.   11/13/2020

      Nancy OShea
      Community Expert
      Nancy OSheaCommunity ExpertCorrect answer
      Community Expert
      November 13, 2020

      Your free trial will automatically convert to a paid plan on Day 8 at which point you may cancel and request a refund. You have 14 days to cancel without penalty.   See link below for details.

      https://helpx.adobe.com/manage-account/using/cancel-subscription.html

       

      1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

      https://account.adobe.com/plans
      2. Scroll down to Contact Adobe on the same page.
      3. Online chat is available in English 24/7.
      4. In the chat box, type AGENT followed by enter key and wait for a human.
      5. Alternately, phone customer service M-F during normal business hours.
      https://www.adobe.com/about-adobe/contact.html

       

      Nancy O'Shea— Product User & Community Expert
        Nancy OShea
        Community Expert
        Nancy OSheaCommunity Expert
        Community Expert
        February 26, 2019

        A Free 7-day Trial doesn't ask for a credit card, unless you're talking about something other than Adobe Creative Cloud.   The free trial simply ends after 7 days.   There's nothing fraudulent about it.

        Nancy O'Shea— Product User & Community Expert
          martinez886
          martinez886
          Participant
          April 26, 2019

          I got a free trial and it did ask me for my credit card

            karll66561161
            karll66561161
            Participating Frequently
            August 6, 2019

            Thank you for your reply, Nancy. Of course I do not have a teams or enterprise account, never had. I meet all requirements etc. Adobe graciously took my CC info and made sure it's correct by placing a $1.00 charge on it ;-) Alas, here we are, I cannot download my trial - I found d lots of similar posts on the friendly webs with the exact same issue. It's painful, I'm not used to troubles like that, it unfortunately seems Adobe has so me kind of reputation here, so I guess it's live and learn. I tried to contact adobe for help, and of course they have a chat feature which, hello - isn't working! They suggest I call them but then so many people posted that it is nooooo fun to hang o n the phone forever. It's exhausting.


            Just now I got this email: - I guess we're not made for each other - not even funny!

            We appreciate your recent order; however, we regret that we are unable to process the transaction at this time.
            If you feel that this order has been declined in error, please call your Adobe Store Customer Support Team from Monday through Friday at: United States: 800-585-0774
            kglad
            Community Expert
            kgladCommunity Expert
            Community Expert
            February 26, 2019

            How to cancel your Adobe Creative Cloud plan or membership

            if that fails to help, using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

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