Cancel free trial issue

Forum|Forum|2 years ago
February 8, 2024
2 replies
202 views

Hi,

I canceled the free trial last Nov, but I just found out that from Dec, Jan, and Feb you took the subscription fees from my Card when I checked my account I found the plan is already canceled and there is no invoice history but every month you charged me the fees for 3 months so far regularly,

How can I refund this money and stop it in the upcoming months?

I tried to reach out the customer care but I couldn't and the virtual assistant couldn't help me at all.

Manage account

This topic has been closed for replies.

kglad

Community Expert

check your account to see if something remains (eg, a stock subscription), https://account.adobe.com

then contact adobe support to discuss anything that doesn't make sense to you. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

I

iCharles

Legend

Hi @SaraHelmy ,

I reviewed your account and discovered you have an Individual Photoshop license. I would be moving this post to the Account, Payment and Plan community for further assistance.

Remix with Firefly Community Gallery

Thousands of free creations to fall in love with and remix in Firefly.

Explore now

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded