cancel ilustrator subscription

Question

I want to cancel my subscription because I don't use the product, but when I click "manage plan" I get the message (↓). Could you please tell me the solution to this problem?

kglad · Accepted Answer

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

gupta shivangi · Answer

Hi @Анастасія32688113igrv,We checked and found that your subscription term is 8 days. Free cancellation is done within 7 days.You can still get refund if you cancel within 14days but you'll need to update your payment method for that.If you're still facing any issues, please feel free to start a private chat session with our support team here: https://helpx.adobe.com/contact.html?rghtup=autoOpen Let us know if you have any questions.Regards,Shivangi

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