Participant

Answered

Cancel inDesign Subscription [2017]

Forum|Forum|8 years ago
November 24, 2017
5 replies
6252 views

Hi, I've been trying to cancel my Adobe inDesign plan account but I'm just going in circles. The live chat was of no use - waited a long time to be connected to a representative who was unable to help. I am being told that Adobe cannot help me cancel my subscription via email. How do I get this done? Easy to sign up but impossible to cancel.

This topic has been closed for replies.

Correct answer Steve Werner

You'll need to contact Adobe Customer Service. It's now the weekend in the US, and I don't know whether it's available in your area.

Here is the link:

Contact Customer Care

Make sure you're logged into your Adobe ID before this process.

D

defaultkmgjrlnrf033

Participant

Hello - I'm having the same problem but want to add a detail to see if helps someone diagnose. My objective is to cancel 2 subscriptions but I've only been able to cancel 1.

1) I CAN cancel my "Photography Plan" that includes multiple apps. I just login, go to Manage Plan, click cancel

2) I CANNOT cancel my 2nd, separate subscription for InDesign. This subscription does not appear under my Plans. However, when I click on billing history I can clearly see both subscriptions. (I've been paying at least 10+ months without using because everytime I try to cancel I can't etc.). I really don't want to go another month.

kglad

Community Expert

@defaultkmgjrlnrf033

then contact adobe support. there are 2 ways to contact adobe; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

S

Shaista5CE0

Participant

Hi can you please help cancel my indesign subscription. Shaista Jainarain

jane-e

Community Expert

@Shaista5CE0 wrote:

Hi can you please help cancel my indesign subscription. Shaista Jainarain

No, we are users just like you. Contact Adobe Customer Care and note that there is a penalty for early cancellation if you have an annual subscription.
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

~ Jane

T

Test Screen Name

Legend

It's also the middle of the holidays in many countries. It's common to be closed for close to 2 weeks.

BobLevine

Community Expert

That’s why inquired about the country. There should still be support people working, though.

T

Test Screen Name

Legend

Live chat is exactly what you need. If you have your Adobe account details ready and checked - your Adobe ID is critical of course - you should be set. Of course if you are on an annual plan you’ve promised to pay for the whole year so you have to settle in order to cancel.

BobLevine

Community Expert

Log in to creative.adobe.com and click the manage account button. Find your plan and click cancel plan.

D

deboraho53022714Author

Participant

Hi Bob,

Plans & Products > Manage Plan > I don't have a "Cancel Plan" button.

See screenshot here: How to cancel your Adobe Creative Cloud plan or membership , as described under the tab "If purchased directly from Adobe".

The Adobe Help site says:

If Cancel plan is not displayed, contact us to cancel your subscription.

But the online chat never connects - I just spent 4 hours again waiting for them to transfer me to the cancellations team but it never seems to work.

Can a customer service officer get in touch via email or phone?

BobLevine

Community Expert

What country are you in?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded