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naomi_9255
Participant
July 2, 2025
Question

Cancel membership

  • July 2, 2025
  • 1 reply
  • 819 views

I signed up for a free trial and now I can't cancel it and I'm being charged for this membership that I haven't even used. I can barely pay for food and adobe wont let me cancel this insipid membership. 

    1 reply

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    July 2, 2025

    You need to ask program questions in the forum for the program you are using
    To ask in the forum for your program please start at https://community.adobe.com/
    Moving from Using the Community (which is about the forums) to the Account forum

     

    You have 14 days from the start of a trial to cancel

    To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

     

    After 14 days a trial becomes a subscription and you pay a penalty to cancel before the end of the subscription

     

    A
    Community Manager
    Anshul_NautiyalCommunity Manager
    Community Manager
    July 2, 2025

    Hi @naomi_9255,

     

    Thank you for reaching out.

    Upon reviewing your account, I can confirm that you have an active Creative Cloud Pro license associated with the Adobe ID used to post this query. This is an annual subscription billed on a monthly basis.

    Please note the following:

    If the plan is canceled within 14 days of the original purchase, there is no cancellation fee. You will receive a full refund, and your account will revert to a free membership.

    If the plan is canceled after 14 days, an early termination fee of 50% of the remaining contract value will apply. For example, if the plan is canceled in the ninth month of the subscription, you would be charged 50% of the remaining three months’ fees.

    Why is there a cancellation fee?
    Annual plans billed monthly are offered at a discounted rate. The cancellation fee reflects that discount when the commitment is not fulfilled. More details can be found here:
    https://adobe.ly/44vLmab

    However, as you’ve mentioned that you are currently experiencing financial difficulties, I would strongly recommend contacting our Support team directly. They may be able to offer a more flexible solution based on your situation.
    You can reach them here:
    https://adobe.ly/45SXp3I

    We hope this helps. Please don’t hesitate to reach out if you need further assistance.

    Regards,
    ^AN

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