Cancel membership

4 replies
880 views
Translate

I signed up for a free trial and now I can't cancel it and I'm being charged for this membership that I haven't even used. I can barely pay for food and adobe wont let me cancel this insipid membership.

E

epic_goddess9b4d

Participant

Me registré de manera gratuita y ahora me cobra una penalidad por desuscripcion que puedo hacer , no lo uso enrealidad . Y es demasiado caro para mi

Translate

Peru Bob

Community Expert

@epic_goddess9b4d

See here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

Translate

John T Smith

Community Expert

You need to ask program questions in the forum for the program you are using
To ask in the forum for your program please start at https://community.adobe.com/
Moving from Using the Community (which is about the forums) to the Account forum

You have 14 days from the start of a trial to cancel

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

After 14 days a trial becomes a subscription and you pay a penalty to cancel before the end of the subscription

Translate

A

Anshul_Nautiyal

Legend

Hi @naomi_9255,

Thank you for reaching out.

Upon reviewing your account, I can confirm that you have an active Creative Cloud Pro license associated with the Adobe ID used to post this query. This is an annual subscription billed on a monthly basis.

Please note the following:

If the plan is canceled within 14 days of the original purchase, there is no cancellation fee. You will receive a full refund, and your account will revert to a free membership.

If the plan is canceled after 14 days, an early termination fee of 50% of the remaining contract value will apply. For example, if the plan is canceled in the ninth month of the subscription, you would be charged 50% of the remaining three months’ fees.

Why is there a cancellation fee?
Annual plans billed monthly are offered at a discounted rate. The cancellation fee reflects that discount when the commitment is not fulfilled. More details can be found here:
https://adobe.ly/44vLmab

However, as you’ve mentioned that you are currently experiencing financial difficulties, I would strongly recommend contacting our Support team directly. They may be able to offer a more flexible solution based on your situation.
You can reach them here:
https://adobe.ly/45SXp3I

We hope this helps. Please don’t hesitate to reach out if you need further assistance.

Regards,
^AN

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.