Skip to main content
A
Anonymous
January 28, 2021
Question

Cancel my account

  • January 28, 2021
  • 1 reply
  • 217 views

I would like to cancel my accounts how do I do that this is not very user-friendly on the mobile app?

 

Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/

This topic has been closed for replies.

1 reply

John T Smith
Community Expert
John T SmithCommunity Expert
Community Expert
January 28, 2021

To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices