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Participant
August 31, 2026
Answered

cancel my account please

  • August 31, 2026
  • 2 replies
  • 14 views

This is all very confusing

    Correct answer Jeff_A_Wright

    Thank you for posting, ​@agile_magicfd61.

     

    I understand managing multiple accounts can be confusing, especially when you are trying to cancel a subscription.

     

    You have created three different Adobe accounts. The Adobe Acrobat AI Assistant subscription started on June 30 is associated with your personal account. Please sign out, sign back in, and select Personal account from the account chooser. You can then manage or cancel the subscription from your Adobe Account.

    For help switching accounts, see:

    https://helpx.adobe.com/nz/enterprise/kb/enterprise-id-faq.html

     

    Please update this discussion if you continue to encounter problems, ​@agile_magicfd61.

    2 replies

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    August 31, 2026

    Thank you for posting, ​@agile_magicfd61.

     

    I understand managing multiple accounts can be confusing, especially when you are trying to cancel a subscription.

     

    You have created three different Adobe accounts. The Adobe Acrobat AI Assistant subscription started on June 30 is associated with your personal account. Please sign out, sign back in, and select Personal account from the account chooser. You can then manage or cancel the subscription from your Adobe Account.

    For help switching accounts, see:

    https://helpx.adobe.com/nz/enterprise/kb/enterprise-id-faq.html

     

    Please update this discussion if you continue to encounter problems, ​@agile_magicfd61.

    John T Smith
    Community Expert
    Community Expert
    August 31, 2026

    Only you may cancel a subscription... To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    -be sure to keep the verification email you will receive when you cancel

     

    Delete account https://helpx.adobe.com/manage-account/using/delete-adobe-account.html
    OR https://www.adobe.com/privacy.html click contact us and request your adobe id be deleted