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bbauer
Participant
October 5, 2026
Answered

Cancel my Firefly subscription after having already canceled my CC subscription?

  • October 5, 2026
  • 1 reply
  • 9 views

I was a subscriber to both Creative Cloud and Firefly. Then I cancelled my subscription to Creative Cloud. Now I want to cancel my subscription to Firefly - but it seems confused and keeps just insisting that I have already cancelled it (CC), but I’m still getting billed for Firefly. How do I cancel Firefly?  And, at this point, how do I get reimbursed for the 6 months that I’ve been trying to reach someone to cancel this account?

    Correct answer Jeff_A_Wright

    Thank you for posting, bbauer.


    I am sorry to hear that you've continued to see charges and have been unable to resolve the issue, especially after spending several months trying to get it addressed.


    I reviewed the account associated with your community profile and was unable to locate any active Firefly subscriptions that would be generating these charges. Since there is no active Firefly plan under this account, the charges may be associated with a different Adobe account, profile, or purchase method.


    Please review the information in the following discussion, which can help identify the source of an unknown Adobe charge:

    https://adobe.ly/3W7edRk


    Once you've gone through those steps, please let us know what you find. If you have any additional questions, please update this discussion, and we will be happy to help, bbauer. ^JW

    1 reply

    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    October 5, 2026

    Thank you for posting, bbauer.


    I am sorry to hear that you've continued to see charges and have been unable to resolve the issue, especially after spending several months trying to get it addressed.


    I reviewed the account associated with your community profile and was unable to locate any active Firefly subscriptions that would be generating these charges. Since there is no active Firefly plan under this account, the charges may be associated with a different Adobe account, profile, or purchase method.


    Please review the information in the following discussion, which can help identify the source of an unknown Adobe charge:

    https://adobe.ly/3W7edRk


    Once you've gone through those steps, please let us know what you find. If you have any additional questions, please update this discussion, and we will be happy to help, bbauer. ^JW

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