cancel my plan

Question

My Creative Cloud Photography Plan (1TB) renewed automatically yesterday. I no longer need the subscription. When I go to Manage plan > Cancel your plan, the page loads and then shows "An error occurred. Please try again." I have tried on Microsoft Edge on my PC and Safari on my iPhone with the same result. Please cancel my subscription and process a refund for the latest renewal charge if I am eligible.

Jeff_A_Wright · Accepted Answer

Thank you for posting, ​@Khaled+Juda.I apologize for any issues youencountered when canceling your subscription. In addition to the helpful suggestion offered by@kglad, verify that you are logging in under the correct account. You have created multiple Adobe accounts under the email address, so you may need to use the account chooser as discussed athttps://helpx.adobe.com/business/enterprise/kb/enterprise-id-faq.htmlto select the correct account with your active subscription.Once you are logged in, then seehttps://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.htmlfor information on how to complete the self-cancel process.Please update this public discussion thread if you have any additional questions, ​@Khaled+Juda.

kglad · Answer

try using a mobile phone's updated non-opera browser with wifi disabled to cancel your plan.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.