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Khaled+Juda
Khaled+Juda
Participant
Jul 27, 2026 10:13 AM UTC
Answered

cancel my plan

My Creative Cloud Photography Plan (1TB) renewed automatically yesterday. I no longer need the subscription. When I go to Manage plan > Cancel your plan, the page loads and then shows "An error occurred. Please try again." I have tried on Microsoft Edge on my PC and Safari on my iPhone with the same result. Please cancel my subscription and process a refund for the latest renewal charge if I am eligible.

      Jeff_A_Wright
      Jeff_A_WrightCorrect answer
      Community Manager
      Jul 27, 2026 5:26 PM UTC

      Thank you for posting, ​@Khaled+Juda.

       

      I apologize for any issues you encountered when canceling your subscription. In addition to the helpful suggestion offered by @kglad, verify that you are logging in under the correct account. You have created multiple Adobe accounts under the email address, so you may need to use the account chooser as discussed at https://helpx.adobe.com/business/enterprise/kb/enterprise-id-faq.html to select the correct account with your active subscription.

       

      Once you are logged in, then see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to complete the self-cancel process.

       

      Please update this public discussion thread if you have any additional questions, ​@Khaled+Juda.

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      2 replies

      Jeff_A_Wright
      Community Manager
      Jeff_A_WrightCommunity ManagerCorrect answer
      Community Manager
      Jul 27, 2026 5:26 PM UTC

      Thank you for posting, ​@Khaled+Juda.

       

      I apologize for any issues you encountered when canceling your subscription. In addition to the helpful suggestion offered by @kglad, verify that you are logging in under the correct account. You have created multiple Adobe accounts under the email address, so you may need to use the account chooser as discussed at https://helpx.adobe.com/business/enterprise/kb/enterprise-id-faq.html to select the correct account with your active subscription.

       

      Once you are logged in, then see https://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.html for information on how to complete the self-cancel process.

       

      Please update this public discussion thread if you have any additional questions, ​@Khaled+Juda.

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      kglad
      Community Expert
      kgladCommunity Expert
      Community Expert
      Jul 27, 2026 1:37 PM UTC

      try using a mobile phone's updated non-opera browser with wifi disabled to cancel your plan.

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