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Z
Zofia22468237k7eb
Participant
January 1, 2022
Answered

Cancel my subscription

  • January 1, 2022
  • 4 replies
  • 2368 views

I subscribed for the free trial of Adobe Acrobat Pro DC in October. Only later did I realise that I actually have to cancel the subscription to not be charged. However, in my account there is no plan listed or any possibility to see / change the payment method. I don't understand what I am being charged for if the plan is not even showing. Please tell me how to cancel my subscription!

    Correct answer John Waller

    How can I determine the start date?

     


    @julie_3539 

    Sign in to your Adobe account and it will show your renewal date.

     

    Plans and payment > Plans > Manage Plan

     

     

    4 replies

    M
    michelle court
    Participant
    February 28, 2025

    can you please cancel my subscription and refund me cheers

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    April 22, 2025

    @michelle court & others

     

    no one can cancel for you.  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



    if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

    M
    michelle court
    Participant
    April 27, 2025
    Unable to cancel subscription can you help
    S
    susie_a_2257
    Participant
    November 25, 2024

    hello i am having trouble with the process of cancelation of my subscription

    could you please cancel it for me

    i would i preciated it very much

    thank you

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    February 25, 2025

    Hi @susie_a_2257,

     

    Hope you are doing well. Thanks for writing in!

     

    We, here on the community, do not have the option to make changes to your billing.

     

    In the future if you experience similar issues, please feel free to reach out to our billing team on our social handles:

    Facebook: @ Adobe

    X (formerly Twitter): @ AdobeCare

     

    They would be in the best position to assist you.


    -Souvik

    John Waller
    Community Expert
    John WallerCommunity Expert
    Community Expert
    January 1, 2022
    quote

    However, in my account there is no plan listed

     

    Make sure that you don't inadvertently have two Adobe IDs - and therefore two accounts -  due to signing up with a different email address. People sometimes don't realize that they've simply signed in to the wrong account.

     

    Sometimes it helps to go back to the Welcome email you received from Adobe for the trial version to see which Adobe ID (email address) is linked to your trial version. Then sign in with that Adobe ID. Reset the password if required so you can access the account,

      Z
      Zofia22468237k7ebAuthor
      Participant
      January 2, 2022

      Haven't thought about this possibility, gonna check if this is the case, thank you.

      John T Smith
      Community Expert
      John T SmithCommunity Expert
      Community Expert
      January 1, 2022

      This space is provided by Adobe, but it is not Adobe support
      Sorry, nobody here can help with an account or payment problem
      This is a public forum, you need the link to Adobe support, not other users
      Be sure to remain signed in with your Adobe ID before accessing the link
      Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
      -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
      -you MUST also allow 'cookies' in your web browser for the link to work
      This link will go directly to the chat option
      Type "Agent" in the chat box to bypass the chatbot and be connected to a person
      -Meaning type in the word Agent without the quote " " marks
      https://helpx.adobe.com/contact.html?rghtup=autoOpen
      - or https://helpx.adobe.com/contact/phone.html
      .
      Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
      -click for more information about scammers https://tinyurl.com/10791730

        Z
        Zofia22468237k7ebAuthor
        Participant
        January 2, 2022

        I realised it was a public forum, I just couldn't figure out how to access the actual support and I was close to get desperate. Thank you for sharing the link, I am gonna try it out.

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