Participant

Answered

cancel my subscription to Adobe Firefly

Forum|Forum|7 months ago
June 27, 2025
4 replies
602 views

Hello!
I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.
I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.
Please cancel my subscription and confirm the cancellation in writing.
If any payment is charged, I kindly ask for a refund as the service has not been used.
Thank you for your understanding. I look forward to your reply.

Design

Correct answer kglad

@Ajay S Iyer

you must cancel your subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription. this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

Ajay S Iyer

Participant

Hi

Just wanted to inform you that I want to cancel my subscription and account for the Adobe firefly app. Please do the needful. Ensure next payment doesn't go ahead . I am unable to cancel my subscription

kglad

Correct answer

Community Expert

@Ajay S Iyer

you must cancel your subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription. this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

O

Oh.N8

Hey @susana_5703

Totally understandable.

Please follow the instructions provided.

Cheers

Nate

S

susana_5703

Participant

I want to cancel my supscription on fluerfly

kglad

Community Expert

@susana_5703

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

O

Oh.N8

Hey @annareelz

Totally understand. You will have to login into your Adobe Account and cancel the subscription.
Login:
1) Manage Account
2) Choose the plan you want to manage.

3) Choose cancel

We don't have access to your account.

Cheers

Nate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded