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annareelz
Participant
June 27, 2025
Question

cancel my subscription to Adobe Firefly

  • June 27, 2025
  • 3 replies
  • 403 views

Hello!
I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.
I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.
Please cancel my subscription and confirm the cancellation in writing.
If any payment is charged, I kindly ask for a refund as the service has not been used.
Thank you for your understanding. I look forward to your reply.

    3 replies

    O
    Community Expert
    Oh.N8Community Expert
    November 20, 2025

    Hey @susana_5703 


    Totally understandable.

    Please follow the instructions provided.

     

    Cheers

    Nate

    S
    susana_5703
    Participant
    November 20, 2025

    I want to cancel my supscription on fluerfly

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 20, 2025

    @susana_5703 

     

    make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

    O
    Community Expert
    Oh.N8Community Expert
    June 27, 2025

    Hey @annareelz 


    Totally understand. You will have to login into your Adobe Account and cancel the subscription.
    Login: 
    1) Manage Account
    2) Choose the plan you want to manage.

    3) Choose cancel

    We don't have access to your account.

     

     Cheers

    Nate

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