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cancel my subscription to Adobe Firefly

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Hello!
I am requesting to cancel my subscription to Adobe Firefly. I have not used this product in the last month.
I am unable to cancel the subscription myself because the system requires me to update my payment details before managing the plan, but I can’t perform either action.
Please cancel my subscription and confirm the cancellation in writing.
If any payment is charged, I kindly ask for a refund as the service has not been used.
Thank you for your understanding. I look forward to your reply.

Design

kgladCorrect answer

Community Expert

@Ajay S Iyer

you must cancel your subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription. this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

L

lesleys92725738

Participant

Hey, WHY is it so difficult to cancel, I’m furious right the time wasted trying to do this!!!!

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kglad

Community Expert

@lesleys92725738

what problem are you having following https://helpx.adobe.com/manage-account/using/cancel-subscription.html ?

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AkanshaAshra

Community Manager

Hi lesleys92725738

Thank you for reaching out and for sharing your experience with the community.

We checked your account and can confirm that your Adobe Firefly Standard subscription is currently in the process of being cancelled. Your access will continue until the end of the current billing period.

A cancellation confirmation email should have been sent to your registered email address. Please check your inbox, including your spam or junk folder, for the details.

We hope this information provides clarity and gives you peace of mind regarding your cancellation. If you have any further questions, please feel free to let us know.

^Akansha

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S

Soothing_teacher8cbc

Participant

I never subscribed to anything and they keep trying to charge me for it

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kglad

Community Expert

@Soothing_teacher8cbc

did you start an adobe app trial? do you recognize the account being charged https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html

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HINA ADIL

Participant

I want to cancel my trial subcription but its buffering.The plan page is not opening.Please cancel my trial subcription

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kglad

Community Expert

@HINA ADIL

you must cancel your own subscription. it can’t be done for you.

try using a mobile phone's updated non-opera browser with wifi disabled and make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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Ajay S Iyer

Participant

Hi

Just wanted to inform you that I want to cancel my subscription and account for the Adobe firefly app. Please do the needful. Ensure next payment doesn't go ahead . I am unable to cancel my subscription

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kglad

Correct answer

Community Expert

@Ajay S Iyer

you must cancel your subscription. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription. this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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N8.

Hey @susana_5703

Totally understandable.

Please follow the instructions provided.

Cheers

Nate

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S

susana_5703

Participant

I want to cancel my supscription on fluerfly

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kglad

Community Expert

@susana_5703

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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N8.

Hey @annareelz

Totally understand. You will have to login into your Adobe Account and cancel the subscription.
Login:
1) Manage Account
2) Choose the plan you want to manage.

3) Choose cancel

We don't have access to your account.

Cheers

Nate

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