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Participant
May 27, 2020
Answered

Cancel my trial

  • May 27, 2020
  • 1 reply
  • 1510 views

Hello,

I would like to cancel my Creative cloud trial. I wish I had done it yesterday when the link was still available. Today I can access neither plan options nor billing info. Even though I still have one more day before they start charging me on May 29.

I saw Beverly Gray being able to resolve similar issues with cancellation.

Dear Beverly and other Adobe billing and account management employees, please help me to cancel my trial and avoid being chanrged for the product I tried but no longer want to use?

Contacting support team was not helpful, an hour and 30 minutes waiting so far.

Thank you.

Correct answer Manan Joshi

Hi currently we are experiencing some issue with Adobe servers, the team is working on fixing it. You can monitor the status at the following link

https://adobe.ly/2xSSmlE

 

Once the issues are resolved you can contact customer care for the cancellation.

 

-Manan

1 reply

Manan JoshiCommunity ExpertCorrect answer
Community Expert
May 27, 2020

Hi currently we are experiencing some issue with Adobe servers, the team is working on fixing it. You can monitor the status at the following link

https://adobe.ly/2xSSmlE

 

Once the issues are resolved you can contact customer care for the cancellation.

 

-Manan

-Manan
VeneraZAuthor
Participant
May 27, 2020

Hi Manan,

Thank you for the link. After nearly 2 hours waiting the manage my plan option became active. I was able to cancel free trial. 

Thank you for following up.

Best,

Venera

Community Expert
May 27, 2020

Glad to know that you finally got it done

 

-Manan

-Manan