Cancel Payment for Account I Can't Access

Forum|Forum|4 years ago
October 5, 2021
2 replies
1036 views

I signed up for an Adobe subscription with my university email address. Soon after, my university deactivated my email address. Because of this, I can't change my adobe account password and regain access to the account. (The account I am posting this message with is different.)

I have been unable to access my adobe account for 2 years but I continue to be charged!

I am unable to contact Adobe unless I am signed into that account or have a paid account. But the subscription isn't on this account! It's on my university account!

I need immediate assistance and a refund for that other account because adobe has made it impossible for me to access that account or get help in any way.

I have contacted Adobe before and never gotten a response.

This topic has been closed for replies.

Nancy OShea

Community Expert

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

Nancy O'Shea— Product User & Community Expert

John T Smith

Community Expert

This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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