Cancel payment this month

Forum|Forum|6 months ago
August 6, 2025
2 replies
78 views

Hello: there is the payment charge today $122 in my account, could you please cancel it. I bought the apps only for my kid used in summer camp, since camps over July 25th he didn't used anymore. Thank you

Billing

John T Smith

Community Expert

You will not get a refund since you had the subscription for more than 14 days

http://www.adobe.com/legal/licenses-terms.html

Jeffrey_A_Wright

Community Manager

Thanks for posting about your recent subscription commitment, Liang, to this public discussion forum. I see that you were able to cancel the subscription successfully. Please see https://adobe.ly/3IXAWZT for more information on the cancellation process. Your renewal date was today, so you will lose access to the services by the end of the day.

I hope your kid had a good time at Summer Camp, and sorry they did not obtain more value from our services. Please bookmark https://adobe.ly/3H2tiNb, which provides information about our educational discount available for many of our services, Liang. The information could be useful if your kid needs to use our services in the future, but they are not already offered by the organization. ^JW

kglad

Community Expert

no one can cancel for you. you need to cancel yourself (and quickly) or there will be a penalty.

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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