Skip to main content
T
Tiago36049260haxc
Participant
March 13, 2024
Answered

Cancel personal plan without fees since my company gave me a professional account

  • March 13, 2024
  • 2 replies
  • 174 views

Good morning everyone,

I want to cancel my personal PS account since the company I work for now has given me a professional account, and so I won't be needing my personal one anymore.

However, when I went to cancel I was told I would have to pay a fee of 120€ ?! Is there any way to get around this without having to pay the fee?? This seems a bit excessive especially since i will still be using the program but through a different account, payed by my company!

 

Thank you.

    This topic has been closed for replies.
    Correct answer Shivangi_Gupta

    Hi there,

    We appreciate you contacting us. As per your account info, the individual subscription for Adobe Photoshop has been cancelled. 

    We hope you enjoy the software using your professional account.

    Let us know if you have any questions.

     

    Regards,

    Shivangi

     

    Were you aware that you could also utilize Adobe Express with Gen Ai to create stunning artwork using your pictures and create amazing content? And guess what? Adobe Express is part of your paid subscription with Adobe; try now: https://adobe.ly/49Q8x07

    2 replies

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    March 13, 2024

    be aware that the cc files you create belong to the account payer, ie, your company.

    Shivangi_Gupta
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    March 13, 2024

    Hi there,

    We appreciate you contacting us. As per your account info, the individual subscription for Adobe Photoshop has been cancelled. 

    We hope you enjoy the software using your professional account.

    Let us know if you have any questions.

     

    Regards,

    Shivangi

     

    Were you aware that you could also utilize Adobe Express with Gen Ai to create stunning artwork using your pictures and create amazing content? And guess what? Adobe Express is part of your paid subscription with Adobe; try now: https://adobe.ly/49Q8x07

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices