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Alejandra somoza
Participant
July 25, 2026
Answered

CANCEL PLAN

  • July 25, 2026
  • 2 replies
  • 33 views

I'm having the same issue my cancel before free trail was up but they are still charging me and I don't even use it

    Correct answer jane-e

    ​@Alejandra somoza 

     

    You can post to the Account, Payment, & Plan forum.

    https://community.adobe.com/account-payment-plan-4

    Adobe staff can look up your account details by using your login. 

     

    Staff is tagged as “Community Manager”. Volunteers in the system are “Community Experts”.

     

    Jane

    2 replies

    jane-e
    Community Expert
    jane-eCommunity ExpertCorrect answer
    Community Expert
    July 25, 2026

    ​@Alejandra somoza 

     

    You can post to the Account, Payment, & Plan forum.

    https://community.adobe.com/account-payment-plan-4

    Adobe staff can look up your account details by using your login. 

     

    Staff is tagged as “Community Manager”. Volunteers in the system are “Community Experts”.

     

    Jane

    Karl Heinz Kremer
    Community Expert
    Karl Heinz KremerCommunity Expert
    Community Expert
    July 25, 2026

    You need to talk to Adobe’s customer service for all subscription related issues. We don’t have access to Adobe’s internal systems and cannot help to resolve such issues. Most of us here are users of Adobe’s products and not employees. 

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