Cancel Plan

Question

Hello everyone,I needed Adobe Illustrator to attend a workshop so I installed the 7 day trial. The system didn't let me cancel if I didn't pay the first month. So I paid it, as I was supposed to, even though I didn't use it and now I can cancel it but I'll be charged an early cancellation fee (136,35 euro). I don't have the programm installed in my computer. Moreover, I know that our credit card details don't get deleted. What should I do? Can I cancel my plan without being charged? Keep in mind that I already paid a month without using the program. Hope you are all good. Thank you in advance.

Nancy OShea · Accepted Answer

@Φαίη5E78,From the first day you installed the trial, March 26th, you had 14 days in which to cancel and receive a refund.  Beyond April 8th, there are no refunds.  And you must pay a 50% early termination fee if you cancel before your 12th month of service.  For additional questions, phone customer service M-F during normal business hours.https://helpx.adobe.com/contact/phone.html ===============How do I Cancel my Subscription?https://helpx.adobe.com/manage-account/using/cancel-subscription.html ===============Subscription & Cancellation Terms:https://www.adobe.com/legal/subscription-terms.html Hope that helps.

Dj_Creative_enthusiast · Answer

Hi,

Thank you for posting your query.

You can cancel your trial or individual plan (purchased from Adobe) through your Adobe account page.

A refund depends on when you cancel and the type of subscription you purchased. For most plans, you get a full refund if you cancel within 14 days of your initial purchase.

You may as well refer to Cancellation guidelines at : https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Thank you.

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