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Said23021540d66p
Participant
February 6, 2022
Answered

Cancel Plan

  • February 6, 2022
  • 2 replies
  • 234 views

Dear Community,

I am trying to cancle my acrobat dc plan and get a refund because I made a purchase by mistake. The portal says "You'll be able to manage this plan shortly". It has been going for a while.

How can I solve this issue?

Thanks

This topic has been closed for replies.
Correct answer Nancy OShea

Are you using a browser that accepts cookies and does not have script blockers?  Try using a different web device with latest Firefox or Chrome and click on Manage Plans.

https://account.adobe.com/plans

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

2 replies

Nancy OShea
Community Expert
Nancy OSheaCommunity ExpertCorrect answer
Community Expert
February 7, 2022

Are you using a browser that accepts cookies and does not have script blockers?  Try using a different web device with latest Firefox or Chrome and click on Manage Plans.

https://account.adobe.com/plans

 

How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html

===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea— Product User & Community Expert
try67
Community Expert
try67Community Expert
Community Expert
February 6, 2022

You should contact Adobe directly for help with this issue:
General help page: https://helpx.adobe.com/contact.html
Chat support: https://helpx.adobe.com/contact.html?rghtup=autoOpen
(type "Agent" to chat with a real person)
Phone support: https://helpx.adobe.com/contact/phone.html
There's no email support.

Beware of people contacting you via the forums' messaging system pretending to work for Adobe! Only those with an "Adobe Employee" tag under their name are legit. Also, Adobe will never offer to contact you via Skype, or use an email account that's not under the adobe.com domain...

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