Cancel plan

Question

Hello. How can I contact you?the amount of 11.89 euros was taken from my card by mistake.about 2 weeks ago, I logged in with the wrong account on Adobe and I don't know how to cancel it. I thought he hadn't logged in, but apparently he did. I want the amount back and I would like my account to be deleted and no more money to be debited. I don't have access to the account because it's the wrong one. I don't even know what it the cont. help me, please fix the situation.I want my money back and I don't want the plan.

kglad · Accepted Answer

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

Rikk Flohr_Photography · Answer

Your issue can best be resolved by contacting Adobe Customer Care at https://helpx.adobe.com/contact/what-contact-options.html. Scroll to the bottom and click on the “Start Now” live chat link in the lower right of this page. Typing “Agent” into the chat text field will bypass the initial chat bot.

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