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mads_1784
Participant
February 7, 2025
Answered

Cancel plan

  • February 7, 2025
  • 3 replies
  • 2148 views

I want to cancel my plan which I have been paying for 3 years, they still want to charge me for cancelling before my one year subscription. How is this right?

    Correct answer Jeffrey_A_Wright

    Mads, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/4hQalK3 for information about fees and charges that are applied when canceling an annual membership. I recommend setting a reminder in your calendar app if you want to cancel an annual membership without charge. ^JW

    3 replies

    5
    5..4u
    Participant
    July 23, 2025

    Same experience. I think many were caught off guard to this practice. On the surface it looked like a month to month subscription, but if u look deeper it is annually. So misleading. 

     

    Even chatting with the agents, they reassured u that u can cancel 1 month before next renewal but it didn't happen. Chat with another agent o clarify why didn't I receive any email with regards to the cancellation, the agent said check back with them one day before the renewal. Adobe reputation is at stake. Integrity, honesty and transparency. 

     

    I will never touch Adobe again. So sorry, I have terminated my card linked to the account. I might make a formal complaint and also to the relevant authority with regards to such practices.

     

     

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    July 23, 2025

    you need to check your spam folder for the adobe email that is sent ~1 month before renewal.

    or just set your own reminder after the 12th payment is received.

    5
    5..4u
    Participant
    July 23, 2025

    I have checked the spam mails. Nope, don't have.

    L
    lay10unique
    Participant
    May 2, 2025

    I too have this question and is wondering why it is informing me that I will be charged 250+ with just 5 days remaining on my subscription 

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    May 2, 2025

    250 what?

     

    and there's no penalty for canceling an annual subscription 5 days before it ends.

    L
    lay10unique
    Participant
    May 2, 2025

    Thank you, I was confused when I saw it 

    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    February 7, 2025

    You may not remember, but a subscription charges 1/2 of the remaining time if you cancel early... you need to cancel right after your 12th montly payment so your subscription does not renew

     

    https://community.adobe.com/t5/account-payment-plan-discussions/cancellation-charges-surely-this-isn-t-legal/td-p/14848739

    Jeffrey_A_Wright
    Community Manager
    Jeffrey_A_WrightCommunity ManagerCorrect answer
    Community Manager
    February 7, 2025

    Mads, thanks for posting your question to this public discussion forum. Please see https://adobe.ly/4hQalK3 for information about fees and charges that are applied when canceling an annual membership. I recommend setting a reminder in your calendar app if you want to cancel an annual membership without charge. ^JW

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