Participant

Answered

Cancel plan

Forum|Forum|6 years ago
September 25, 2020
25 replies
3363 views

I need to cancel my plan. A sign telling me to contact <support> appears, but support is <not available>. Why can't I cancel my plan <at any time> as stated in your page?

Correct answer kglad

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

R

romantic_Daisy924d

Participant

I JUST WANT TO CANCEL THE PLAN PAYMENT OF £4.98 A MONTH , IS IT DELIBERATELY DIFFICULT?

Peru Bob

Community Expert

@romantic_Daisy924d

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

C

CL5EE1

Participant

It is impossible to find how to cancel a trial. I have an 8-day trial. I no longer WANT the trial. I don’t want to subscribe, yet the cancellation instructions do not apply to trials. I found the “manage plan” option and there is no option to cancel a trial.

I do not want a subscription. Your chrome extension does not work, and could not even combine two pdfs into one. I want to cancel my trial and do not want to be charged for a service I could not use.

kglad

Community Expert

@CL5EE1

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

M

Melodic_cause6569

Participant

Cancel my plan

Peru Bob

Community Expert

@Melodic_cause6569

Only you can do that. We can't do that for you here on this forum.

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

clairej1732976

Participant

Hi, I subscribed for a month of Adobe Photoshop, not realising that it would auto-renew once the month is up. Now Adobe is trying to take money off my account for a second month, and the attempt fails as I do not have enough funds in my account. I cannot change my account details as this is the only account I have, and I get charged for every failed attempt on top of this! Please, can you just cancel my subscription? I only wanted one month and only paid for one month. Please stop charging me what I cannot afford to pay?

clairej1732976

Participant

Hi, I paid now for the extra month after borrowing money, and have now unsubscribed. Please can I get the refund for August? I paid and cancelled!

kglad

Community Expert

@clairej1732976

refunds are automatic, if you qualify, and take up to 14 days to complete.

meanwhile, check your account, https://account.adobe.com to confrm all subscriptions are cancelled.

and you can check if you qualify for a refund by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

S

smooth_detail0108

Participant

please cancel and remove my card someone is using my card

kglad

Community Expert

if you suspect fraud contact your credit card provider.

otherwise, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

R

rajesh_6624

Participant

Cancel plan

kglad

Community Expert

@rajesh_6624

no one can cancel for you. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

R

rajesh_6624

Participant

Cancel plan

V

visual_intelligence5F9B

Participant

Hi,

I would like to cancel my plan but was not able to do so.

Thanks.

kglad

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

D

dora_e._7607

Participant

please cancel mybAdobe Plan or subscription that Idid early today. please reply. Thank you! Dora Viles

kglad

Community Expert

@dora_e._7607

no one can cancel for you. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

D

douglas_5041

Participant

cancel plan

kglad

Community Expert

@douglas_5041

you can't cancel here. make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

M

Mary37616372420x

Participant

I want to cancel my subscription before the next billing date.

Mary Granke

kglad

Correct answer

Community Expert

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

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