Cancel plan after subscribing to bigger plan

Forum|Forum|3 years ago
June 10, 2022
3 replies
133 views

I had photoshop and acrobat pro. 2 seperate subscriptions. I upgraded photoshop to the all apps plan which includes acrobat. But if I cancel acrobat i will be charged a early discharged fee. How can I cantact Adobe? The phone number doesn't work as I am in Australia.

I would not have upgraded if I had know I would have to pay for 2 lots of acrobat.

Thank you

This topic has been closed for replies.

kglad

Community Expert

for others, here's how to correctly change your plan, https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html

Peru Bob

Community Expert

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html