Cancel plan and refund

Hi @Noctos5C3A,

Adobe offers full refund if the subscription is cancelled within first 14 days of purchase. Since your plan is 1 day old, an automatic refund will initiate post cancellation(if done within next 13 days). You can get more details here: https://adobe.ly/4pWtSx7

It is mandatory to clear the pending dues to proceed with cancellation. Please follow this article to fix the missed payment: https://adobe.ly/3Yfnchl

Once the payment is done, you can easily cancel the plan following these steps: https://adobe.ly/4pXRpOa

Let me know if you have any questions.

you have to fix payment problems before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html