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January 2, 2026
Answered

cancel plan and request refund

  • January 2, 2026
  • 2 replies
  • 129 views

Hello, I accidentally subscribed to Creative Cloud Pro and never used it. When I canceled, a significant fee was deducted from my credit card. I request a refund of this amount.

Correct answer gupta shivangi

Hi @fatih_2512,

I confirm that a refund has been initiated by Adobe today on your account. It usually takes 12-14 days for the refund to process.

We appreciate your patience.


^Shivangi

2 replies

gupta shivangi
gupta shivangiCorrect answer
Legend
January 2, 2026

Hi @fatih_2512,

I confirm that a refund has been initiated by Adobe today on your account. It usually takes 12-14 days for the refund to process.

We appreciate your patience.


^Shivangi

January 2, 2026

I only use Acrobat Pro, but I accidentally subscribed to Creative Cloud Pro as well. Please cancel the subscription and refund all charges taken or potentially taken from my card.