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aljohn_9252
Participant
November 13, 2025
Answered

Cancel Plan and Request Refund

  • November 13, 2025
  • 3 replies
  • 385 views

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

    Correct answer Shivangi_Gupta

    Hi @aljohn_9252,

    Thanks for reaching out.

    I confirm that a refund has been initiated today. It usually takes 12-14 days for the refund to process. We appreciate your patience.


    ^Shivangi

    3 replies

    P
    parminder_3840
    Participant
    November 20, 2025

    I wanna cancel my plan. if it has been cancelled. Can you give me refund??

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 20, 2025

    @parminder_3840 

     

    check your account, https://account.adobe.com

    what's it show?

    eg, any payment problems,?
    more than one subscription?
    only the plan(s) you want?

    S
    Community Manager
    Shivangi_GuptaCommunity ManagerCorrect answer
    Community Manager
    November 13, 2025

    Hi @aljohn_9252,

    Thanks for reaching out.

    I confirm that a refund has been initiated today. It usually takes 12-14 days for the refund to process. We appreciate your patience.


    ^Shivangi

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    November 13, 2025

    check your account, https://account.adobe.com

    does it show a payment problem?

    if so, you must fix it before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

     

    then, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

    and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

    if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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