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Cancel Plan and Request Refund

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Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

How to

gupta shivangiCorrect answer

Legend

Hi @aljohn_9252,

Thanks for reaching out.

I confirm that a refund has been initiated today. It usually takes 12-14 days for the refund to process. We appreciate your patience.

^Shivangi

I

Inspiring_quirkb51c

Participant

Hi Team, by mistake it picked up as subscription. I have not used any service of the Adobe since. I would like to cancel and refund the subscription amount.

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Peru Bob

Community Expert

@Inspiring_quirkb51c

If properly cancelled, refunds are issued within 14 days.

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

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C

Cheerful_Sunflower1f50

Participant

Sorry meant to send to Adobe

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C

Cheerful_Sunflower1f50

Participant

Hello, I subscribed to a free trial and forgot to cancel it, when the time that I want to cancel it there is no cancellation option in my account. Yesterday I was billed for the monthly subscription. Can I request a refund for this?

Translate

Peru Bob

Community Expert

@Cheerful_Sunflower1f50

You need to have a valid form of payment before you can cancel a subscription and get a refund.

https://helpx.adobe.com/account/individual/billing-and-payments/payment-methods/update-payment-information.html

See here:

https://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html

and here:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

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kanikas28368183

Community Manager

Hi, is there anything we can help you with? Kindly share more details.

Thanks
^KS

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parminder_3840

Participant

I wanna cancel my plan. if it has been cancelled. Can you give me refund??

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kglad

Community Expert

@parminder_3840

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

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gupta shivangiCorrect answer

Legend

Hi @aljohn_9252,

Thanks for reaching out.

I confirm that a refund has been initiated today. It usually takes 12-14 days for the refund to process. We appreciate your patience.

^Shivangi

Translate

kglad

Community Expert

check your account, https://account.adobe.com

does it show a payment problem?

if so, you must fix it before you can cancel, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

then, make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

if you're unable to follow the steps described, check your account (https://account.adobe.com) for a payment problem. all payment problems must be resolved before cancellation is enabled, https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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