Cancel plan on account that does not exist according to Adobe.

Question

Started the trial period to use Illustrator (different account). Money has been charged for it and I want to cancell it but can't. The account does not exist according to Adobe but I was logged in to it in the Creative Cloud app. When I try to log in to manage the subscription there is no account. What should I do? The chatbot is useless and does not let me speak with a real human since I "do not have an active plan" - feels surreal that it is this difficult to get help.

ShivangiGupta · Accepted Answer

Hi ​@bisakbisakbisak,We appreciate you reaching out. I confirm that there is no active subscription associated with this email address. Did you use the same email address for subscribing?Please make sure there was no typo error while entering the email address.You can refer to this article for fixing it:https://helpx.adobe.com/manage-account/kb/account-password-sign-help.htmlI hope it helps.^Shivangi

Nancy OShea · Answer

Did you log-in below with your active Adobe ID (email) and password?https://account.adobe.com/plansTrials convert to paid plans after 7 days.

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