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Participant

Answered

Cancel plan screen will not load

Forum|Forum|3 years ago
July 26, 2022
2 replies
2318 views

Signed up for a free trail, but now wish to cancel it - due to expire in 3 days. When I click on "Cancel plan" button in my account settings the next screen just hangs on the loading screen and wont load. Ive tried this for 2 days now and do not want to incur the monthly subscription fee for something I dont want and have tried to cancel well before the trial ends.

Account management

Correct answer Shivangi_Gupta

Thread Summary

The user is unable to cancel their free trial because the cancellation page fails to load properly.

Best Solution for Similar Cases

If you are also getting this, here are the most effective steps:

Use a different browser (avoid Opera; Chrome or Firefox recommended).
Disable VPNs, ad blockers, and script blockers.
Ensure cookies and pop-ups are enabled.

Community Manager

Correct answer

Community Manager

Thread Summary

The user is unable to cancel their free trial because the cancellation page fails to load properly.

Best Solution for Similar Cases

If you are also getting this, here are the most effective steps:

Use a different browser (avoid Opera; Chrome or Firefox recommended).
Disable VPNs, ad blockers, and script blockers.
Ensure cookies and pop-ups are enabled.

Participant

this hasnt helped