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Parmeen5E5C
Participant
September 28, 2021
Answered

Cancel & refundt

  • September 28, 2021
  • 2 replies
  • 233 views

I forgot to cancel my trial and Adobe charged me of 1 year of Lightroom. I read on the website that you can cancel within 14 days and get a full refund. How do I cancel? I also can't find a number to contact. Very frustrating.

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Hello @Parmeen5E5C,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support as suggested by @John T Smith 
    -Manan

    2 replies

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    September 28, 2021

    Hello @Parmeen5E5C,
    Look at the following link for information on how to cancel your subscription.
    https://helpx.adobe.com/manage-account/using/cancel-subscription.html
    If the information does not help, then you need to contact support as suggested by @John T Smith 
    -Manan

    -Manan
    John T Smith
    Community Expert
    John T SmithCommunity Expert
    Community Expert
    September 28, 2021

    This space is provided by Adobe, but it is not Adobe support
    Sorry, nobody here can help with an account or payment problem
    This is a public forum, you need the link to Adobe support, not other users
    Be sure to remain signed in with your Adobe ID before accessing the link
    Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
    -make sure that your browser does NOT block ads, scripts, or pop-ups
    -you must also allow 'cookies' in your web browser for the link to work
    This link will go directly to the chat option
    Type "Agent" in the chat box to bypass the chatbot and be connected to a person
    -Meaning type in the word Agent without the quote " " marks
    https://helpx.adobe.com/contact.html?rghtup=autoOpen
    - or https://helpx.adobe.com/contact/phone.html
    .
    Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
    -click for more information about scammers https://tinyurl.com/10791730

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