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Piotr279867929xnq
Participant
January 17, 2023
Question

Cancel subcribtion after free trial

  • January 17, 2023
  • 1 reply
  • 127 views

Hi. So basically I tried  free trial to do some school project and 3 days ago i cancelled it (7days trial ended yesterday). I got confirmation on email and everything. Today when i got up i noticed that I got notification from by bank that payment in the web didnt go through (i have a tactic for free trials that I empty my account for a trial so even if theres a mistake i dont lose money). And today i got my 2nd notification that payment didnt go through. If i had money on my bank account it would take it. And when i go to cancel my plan (it set up for 36,89€/month for some reason) theres massage that i need to update my payment method. But im sure if i add  other card it will take money before i cancel it. Can I cancel my plan without changing my payment method? I also tried deleting my account but to do it i need to delete plan. And i cant cause i have to update payment method. So yeah. Gonna be greatful for any help

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1 reply

kglad
Community Expert
kgladCommunity Expert
Community Expert
January 17, 2023

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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