cancel subscription

Question

I have been an Adobe customer for over 10 years now - my Creative Cloud plan regularly auto-renews year on year. I am now unable to afford my subscription and tried to cancel it. I was disgusted to find that there is an early termination fee of £332. This cannot be legal. I haven’t just taken this subscription out - I’ve been paying in for years. Please note - I will be terminating my Direct Debit and you will not receive another penny from me. I will be seeking legal advice if you decide to pursue this matter - *Edit - ok, I realise now that this is a recurring card payment. I NEED to CANCEL my Adobe account. It AUTO RENEWED at the start of the year. I will be contacting my Bank.

Jeffrey_A_Wright · Answer

​@stevej81534777thank you for your long-term use of our services and for posting to this public discussion forum.Your Creative Cloud plan is an annual plan that is billed monthly. This is different than the current monthly plan you have for Substance. You may want to consider switching your Substance 3D texturing plan to an annual monthlyplan if you are looking to reduce costs for the services you use. For more information on how an annual plan, paid monthly, works, seehttps://helpx.adobe.com/account/individual/terms-policies-and-regulations/adobe-subscription-terms.html#annual-paid-monthly.You can use the steps listed athttps://helpx.adobe.com/account/individual/subscriptions-and-plans/renewals-and-cancellations/cancel-adobe-subscription.htmlif you do want to self-cancel early. Your plan was renewed a little over a month ago, so you can decide whether you still need our services at the discounted rate or if you want to end your commitment to Creative Cloud Pro, ​@stevej81534777.

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