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Blimi
Blimi
Participant
June 16, 2026
Answered

cancel subscription

Hi, I see in my bank account two subscriptions running from Adobe and I don't know how to cancel it, when I'm clicking on manage subscription it opens in Google Play store, but they are no subscriptions from Adobe there.

    Jeff_A_Wright
    Jeff_A_WrightCorrect answer
    Community Manager
    June 16, 2026

    Thank you for posting, Blimi.


    I appreciate your use of our services, and I'm sorry you didn't find more value in our offerings.


    Your subscriptions are managed directly through us, not Google Play, and you started them in 2025. I apologize for any confusion you encountered while determining this.


    Please see https://adobe.ly/4a0k7rU for information on how to complete the self-cancel process.


    For more information on the cancellation and refund process, see https://adobe.ly/43AEKqW.


    Please update this public discussion thread if you have any additional questions. ^JW

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    3 replies

    Blimi
    BlimiAuthor
    Participant
    June 16, 2026

    I accidentally subscribed to the yearly plan when I intended to choose the monthly subscription. I would like to cancel the yearly subscription. Would it be possible to cancel it without incurring a cancellation fee, given that the subscription was purchased by mistake?

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity Manager
    Community Manager
    June 16, 2026

    I appreciate the update. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen so you can discuss your situation with a member of our team, ​@Blimi.

     

    I don’t see any records of any previous attempts to reach us, so use a different device if you are redirected to this public discussion forum or are unable to contact anyone at https://helpx.adobe.com/contact.html?rghtup=autoOpen.

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    Jeff_A_Wright
    Community Manager
    Jeff_A_WrightCommunity ManagerCorrect answer
    Community Manager
    June 16, 2026

    Thank you for posting, Blimi.


    I appreciate your use of our services, and I'm sorry you didn't find more value in our offerings.


    Your subscriptions are managed directly through us, not Google Play, and you started them in 2025. I apologize for any confusion you encountered while determining this.


    Please see https://adobe.ly/4a0k7rU for information on how to complete the self-cancel process.


    For more information on the cancellation and refund process, see https://adobe.ly/43AEKqW.


    Please update this public discussion thread if you have any additional questions. ^JW

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