Cancel subscription

Question

Please cancel my subscription and let me know once it has been completed. Thank you.

Jeff_A_Wright · Accepted Answer

Thanks for posting to this public discussion forum, @DAVID.

I am sorry that you did not find more value in our services and I apologize for any confusion you have encountered with managing your subscription.

The payment method you used to evaluate our services was not accepted, @DAVID. Please click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to speak with a member of our team who can help you correct your account and cancel any unneeded subscriptions.

If you would prefer to make the correction yourself, then see https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/retry-failed-or-missed-payment.html. Once the account is in good standing, you can use the instructions provided by @kglad to self-cancel any unused subscriptions.

Please update this discussion thread if you have any additional questions, @DAVID.

kglad · Answer

​@DAVIDonly you can cancel your subscription.make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.htmlfor info on how to cancel your subscription, this page describes the few steps involved,https://helpx.adobe.com/manage-account/using/cancel-subscription.htmlif you want to cancel but are unable to follow the steps described in the "how to cancel page", you probably have a payment error that you need to repair before cancellation is allowed,https://helpx.adobe.com/manage-account/kb/fix-failed-missed-payment.html

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