Divine_listener2236

Participant

Answered

Cancel subscription

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I have asked many times

to cancel my subscriptions and refund my money

Hopefully you will act on my request

AkanshaAshraCorrect answer

Community Manager

Hi @Divine_listener2236,

Thank you for reaching out to the community.

We checked your account and can see that your Adobe Acrobat AI Assistant Plus subscription is currently active.

If you would like to cancel the subscription, you can follow the steps provided in this Adobe article:

Cancel Adobe trial or subscription

For information about refund eligibility, please review the cancellation and refund terms applicable to your plan here. Refund eligibility depends on the plan type and when the cancellation takes place.

Understand Adobe's subscription terms and refund policies

We hope this helps clarify the next steps. Please feel free to let us know if you have any other questions, and we’ll be happy to guide you.

^Akansha

Community Expert

Community Expert

@Divine_listener2236

You probably had both an Acrobat and Acrobat Assistant subscription but canceled only the Acrobat subscription.

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Community Manager

Correct answer

Community Manager

Hi @Divine_listener2236,

Thank you for reaching out to the community.

We checked your account and can see that your Adobe Acrobat AI Assistant Plus subscription is currently active.

If you would like to cancel the subscription, you can follow the steps provided in this Adobe article:

Cancel Adobe trial or subscription

For information about refund eligibility, please review the cancellation and refund terms applicable to your plan here. Refund eligibility depends on the plan type and when the cancellation takes place.

Understand Adobe's subscription terms and refund policies

We hope this helps clarify the next steps. Please feel free to let us know if you have any other questions, and we’ll be happy to guide you.

^Akansha

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Community Expert

Community Expert

This is a public forum, not Adobe support
Do you have another email address and Adobe account?
This link will help you find the account that is charging your card
https://helpx.adobe.com/account/individual/billing-and-payments/payment-and-billing-issues/unknown-charge-on-bill.html

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Divine_listener2236Author

Participant

The username is not mine as I did not create a

profile please delete and refund mu

money!!

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Community Expert

Community Expert

if you don’t know who used your credit card, contact your credit card issuer and report fraudulent use of your card.

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