Answered
Cancel Subscription
I had reached out before to cancel my subscription and my account was debited again.
I want to be refunded and subscription cancelled.
Thanks,
Lisa Montgomery
AkanshaAshraCorrect answer
Community Manager
Nov 2, 2026 8:51 PM UTC
Hi @Serene_Smile5d05
Thank you for reaching out to the community. We understand your concern regarding the subscription charges and your request for cancellation and a refund.
As we checked your account, we can see that the following three subscriptions are currently active and have been active for more than 8 months:
AI Assistant for Acrobat
Adobe Acrobat Pro
Adobe Express
If you wish to cancel the subscriptions, you can follow the steps provided here: Cancel Adobe trial or subscription | Adobe Account.
For information regarding cancellation terms and refund eligibility, please refer to: Cancellation details for common Adobe plans | Adobe Account.
If you face any difficulty with the cancellation process or have any other questions, please let us know. We’ll be happy to assist.
^Akansha
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