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Question

Since adobe has a very limited chat time I can't really get any help from them.

I needed photoshop for some school projects which I have finished, and I thought I had chosen the monthly payment just because I wouldn't need it for much longer. But now it says I have the annual subscription and I don't want nor need it. I'm trying to cancel my account but it says i have to pay 55euros, which is ridiculous!

Also, I made the first payment with single payment card that is only available for a month, after that it expires (named Mb Way). If I keep this card can adobe still get my money?

thanks!

John T Smith · Answer

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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