cancel subscription

Forum|Forum|3 years ago
September 26, 2022
1 reply
104 views

I want to to cancel my subscription but the payment for this month didn't work because of financial issues but it won't let me cancel my subscription until i pay literally why that's unfair.

Billing

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Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups on your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

LinSims

Community Expert

Be aware that if you're canceling the subscription early (that is, before the last month), you will be charged a cancellation fee equivalent to one-half what you'd have paid if you didn't cancel the subscription.

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