cancel subscription

Question

Hello,

I tired to delete my free trail but I can't find the manage plan button. I've followed the instructions on adobe in cancelling my plan but no look. I've tired to the chat convo on adobe, but no luck as I can't use it due to admin permissions.

jane-e · Answer

Hi @defaultvywwx77qfdzp

First try these steps to cancel:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

This forum is answered mainly by volunteers who are not Adobe employees. You will need to contact Adobe Customer Care directly, as they are the only ones who can help. Do not respond to PMs, as they are scammers.

Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703

You can also send a tweet to @AdobeCare.

You can find phone numbers here (you may spend time on hold):
https://helpx.adobe.com/contact/phone.html

~ Jane

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