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Eric27422224igej
Participant
January 6, 2023
Answered

Cancel subscription

  • January 6, 2023
  • 2 replies
  • 481 views

Hello community! Can someone help me by informing me how I can know the length of time I have in my subscription? I extended the time because they indicated that it was free, but now at the end of the month they are going to charge me €24.19 and if I cancel the subscription they penalize me with €96.75... and the truth is that I don't use Adobe, but neither I am willing to pay that penalty. Thanks in advance.

 

[Moderator moved the thread to the correct forum]

    This topic has been closed for replies.
    Correct answer kglad

    you should be able to see in your account, https://account.adobe.com

     

    if you don't see, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    2 replies

    C
    create a post in stock
    Participating Frequently
    August 7, 2023

    Dear Meenakshi,

    I NEED CLOSE MY THIS ACCOUNT WAS ADOBE ACROBAT PRO SUBSCRIPTION FROM 07/08/2023.

    MY OTHER ACCOUNT NOT CLOSE THAT ONE WAS ADOBE ACRBAT EXPORT PDF

    THANKING YOU

    RAJNIKANT AMRATLAL SHAH

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 7, 2023

    @create a post in stock 

     

    you cannot change an account via these forums; you must contact adobe support. currently, there are 2 ways to contact adobe; chat and twitter:

    chat:
    use a browser that allows popups and cookies
    and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

    kglad
    Community Expert
    kgladCommunity ExpertCorrect answer
    Community Expert
    January 6, 2023

    you should be able to see in your account, https://account.adobe.com

     

    if you don't see, contact adobe support. there are 3 ways to contact adobe; chat, phone and twitter:

    chat:
    use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT
    be patient, it can take quite a while to reach a human.

    phone:
    https://helpx.adobe.com/contact/phone.html

    twitter:
    tweet @AdobeCare

    p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-community/td-p/12919684/redirect_from_archived_page/true

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