Cancel Subscription

Forum|Forum|9 years ago
December 14, 2016
3 replies
1589 views

I can't cancel my (annual yearly) plan. I followed everything I have to do but I still can't. There is no cancel subscription button and can't contact the adobe. Please help me cancel my subscription. Thanks in advance.

This topic has been closed for replies.

Correct answer BenPleysier

I'm sorry I meant 'cancel plan'

Go to Contact Customer Care

I have found them to be very helpful.

D

Douglas35191525zxjk

Participant

I cannot find how to cancel either

kglad

Community Expert

@Douglas35191525zxjk

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter (now x):

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

F

francor6414416

Participant

I'm having exactly the same experience - we can't cancel and chat support is no help. I've even emailed back at the invoice email we receive and now suddenly it's renewed again. Not to mention the staff member who set this up left us a year ago I think they do this on purpose.