Cancel Subscription

Question

I am so disappointed. I have had a subscription that i have been unable to cancel as it doesn't appear on my account and i have been getting charged for it for over a year now. Now, i contact adobe support through the live agent chat and every time i provide all the details that r required the agent leaves the chat. It is starting to feel like I am being scammed by Adobe and i am sick of it. Can someone please help me and not ghost me when i provide the details needed

kglad · Answer

you can also check for an open ticket when chat is lost/disconnected, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

in the future, to find the best place to post your message, use the list here, https://community.adobe.com/

p.s. i don't think the adobe website, and forums in particular, are easy to navigate, so don't spend a lot of time searching that forum list. do your best and we'll move the post (like this one has already been moved) if it helps you get responses.

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