Cancel subscription

Forum|Forum|1 year ago
January 16, 2025
3 replies
245 views

Hello, in December I accidentally activated two trial versions. One was correct for students and the other one I don't know where it came from. I only canceled the one for students because that was the only one I knew about. Now I have been charged for the second one and I can't cancel it without a penalty. I want to cancel this subscription without a penalty and get my money back.

kglad

Community Expert

if you're still being charged, check https://helpx.adobe.com/manage-account/kb/unknown-charge-on-bill.html?linkId=100000308838493

if you still don't recognize the charge, contact your credit card issuer and report fraud.

gupta shivangi

Legend

Hi @agnieszka_4145,

Thanks for reaching out. As per your account details, you do not have any active subscription listed in your account. Let us know if you have any questions for us.

^SG

Peru Bob

Community Expert

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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