Cancel subscription

Oliwia, thanks for posting your question about your subscriptions to this public discussion forum. I can confirm you did cancel both of your subscriptions yesterday. Any refund that is issued will take up to 14 business days. Please see https://adobe.ly/4cbqBnn for more information. ^JW

for others:

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)

Hello!

I hope you are doing well.

We checked your account using the Adobe ID you logged in with to the community and found that the subscriptions for Acrobat Pro and Acrobat Standard have been cancelled. To check more details, see this article: https://adobe.ly/43wrRzn

I hope this helps.

Thanks,

Anand Sri.