Participating Frequently

Answered

cancel subscription

Forum|Forum|7 months ago
June 21, 2025
5 replies
2169 views

i paid every month and now canceled subscription.

they charged over 80 euros.

i cant get money back and cant use app.

isnt it fair that i can still use app because i paid?

Subscription

Correct answer kglad

same as a lease. you committed to a one year contract with monthly payments.

Peru Bob

Community Expert

Thread locked due to inappropriate language in OP's latest replies that were removed.

A

Andrei_Alas4179Author

Participating Frequently

Did I sign somewhere? No

that means I didnt contract nothing.

like I said, I used A lot of different apps and bought year with monthly payment.

did those others asked money? no they didnt. So I sold my Camera and when I dont have pictures to edit, why the fu.k I need to wait when subscription ends if I dont use it anymore.

SCAMMERS

kglad

Community Expert

you think purchasing online isn't valid?

A

Andrei_Alas4179Author

Participating Frequently

Okay smartass

i buy Camera, buy Lightroom to edit. Use my Camera some months and then understand that photography is not for me and then sell my Camera.
do you really think people dont sell things. Wanna see how you buy A car or other things and never sell them

John T Smith

Community Expert

When you RENT a program, and you stop paying, the program stops working... you did not BUY, you were renting

A

Andrei_Alas4179Author

Participating Frequently

I paid every month not once A year.
If I download any app, pay every month and then cancel, I dont need to pay because I canceled it.
still scammers

kglad

Correct answer

Community Expert

same as a lease. you committed to a one year contract with monthly payments.

Shivangi_Gupta

Community Manager

Thanks for waiting. As per your account details,

You had an annual (paid monthly) Photography plan (20GB) since March 2024 which got renewed this March 2025. You cancelled the plan in May 2025 which did not let the annual plan complete the term.

Adobe calculates the early cancellation fee for most of its Annual Plans (Paid Monthly) as follows:

If you cancel after the 14-day trial period, you are charged 50% of the remaining balance on your contract

Example:

Let’s say you’re on a plan that costs $20/month, and you cancel in month 9 of your 12-month contract:

You have 3 months remaining.
Remaining balance = 3 × $20 = $60
Early cancellation fee = 50% of $60 = $30

Please refer to this article for more details: https://adobe.ly/4k02WIY

^Shivangi

A

Andrei_Alas4179Author

Participating Frequently

But isnt it fair that I can use program?

Or you guys are just scammers

A

Anshul_Nautiyal

Community Manager

Hi @Andrei_Alas4179,

Thank you for reaching out.

As checked, you previously had a Photography plan associated with the Adobe ID used to post this query. Please note that this plan was cancelled on June 12. It was an annual plan with monthly payments.

Since the cancellation occurred after the 14-day period, a cancellation fee was applied in accordance with Adobe’s subscription terms. Your service remained active until the end of the billing cycle.

As your billing date was the 19th of each month, you continued to have access to all services until June 19. After that date, the subscription was discontinued.

We hope this clarifies your concern. Please let us know if you need any further assistance.

Regards,
^AN

Tarun Saini

Community Manager

Hi

@Andrei_Alas4179

,

Welcome to the community! I'd recommend reaching out to and working with our support directly as a next step. They can be reached here: https://adobe.ly/45BzHJ4

Regards,

Tarun

A

Andrei_Alas4179Author

Participating Frequently

How virtual helper can help me? I didnt Get any help.

Example:

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded